privacy policy

We value you, respect your privacy, and work hard to protect your personal information. Your use of the website or mobile app indicates that you agree to this Privacy Policy and our Terms and Conditions.

This Privacy Policy applies to personal information collected and used when you visit our website, and from your interaction with any other TWFG Mir Insurance product or offering, such as by requesting a quote or purchasing and insurance policy.

This Privacy Policy explains how we collect, use and protect your personal information. Non-public personal information is information that identifies an individual which is not made available to the public. This information can be collected by an institution from consumer provided information, customer transactions, or providing a product/service.

What information do we collect?

We collect personal information about you in order to provide desired products and services. We use this information to give you more information about TWFG Mir Insurance and its agents, provide quotes, issue policies, assist with and file claims, or to communicate with you about your account, policy, or service. The information we collect varies with the services and products you choose to contact us about or purchase from us. TWFG Mir Insurance will collect personal information only in accordance with applicable laws or regulations or in response to your request for a product or service from us.

TWFG Mir Insurance collects and uses personal information about you from information you provide to TWFG Mir Insurance, or to our agents on applications, and in other communications (such as your name, address, telephone number, email address, birth date, driver’s license or state identification number, vehicle identification number, social security number, employment history, or education history); information from your transactions with us (such as your insurance policy number, payment history, billing address, underwriting and claim documents, telephone or voice recordings); and information from non-affiliated companies such as insurance companies, insurance underwriters, and public record databases (such as your claims history, credit reports or consumer history, court records, or arrest records). We may review insurance claims information and other loss information reports, and we may also obtain medical or financial information in relation to some types of policies.

How do we protect your information?

TWFG Mir Insurance maintains physical, electronic, and procedural safeguards designed to protect your personal information. Only authorized representatives, employees, insurance agents and administrators are permitted to have access to that information. Access is restricted to those individuals who need to do their job or use that information to provide products or services to you.

However, no website, app, database, or system can be guaranteed to be completely secure. You also have a responsibility to take reasonable measures to protect your personal information and account information, and to not share your password with anyone.

What Information We May Disclose and To Whom We May Disclose

We do not sell your information to anyone. We do not disclose any personal information about our customers or former customers, except as permitted by law. TWFG Mir Insurance may disclose the information we collect about you in order to deliver products and services to you, provide customer service, handle claims, protect against fraud, review claims history or administer your policy. For these purposes, we may share your personal information with insurance companies, insurance brokers, your agent, your mortgagee, our affiliated companies and others who provide services for your policy or claim. We engage third-parties to act as our service providers and perform certain tasks on our behalf in connection with delivering our products and services to you, such as processing and storing personal information, assisting with marketing, communications and advertising, processing credit card or other financial charges and providing technology services. We also may disclose information to credit bureaus or in response to subpoenas, law enforcement agencies, and other state agencies. Our business partners are legally bound to protect your nonpublic personal information. 

For Employees and Other Service Providers

This Privacy Policy also applies to current and prospective TWFG Mir Insurance employees and other service providers. We may collect personal information (such as your birth date, social security number, driver’s license or state identification number, credit reports, or arrest records) and professional or educational information that you share with us to apply for a career with TWFG Mir Insurance and to provide support with insurance licensing. We may use the personal information that we collect about you, or that you provide to us, to process applications and to protect the rights or property of TWFG Mir Insurance, its clients, employees and others. 

For Website Users

We do not use the tracking/collection technology, such as cookies, to collect any of your personal information. The only information we collect when you access the website is what you actually input into the site or mobile app. This includes information provided when you send a question/feedback (name, email, phone number).

Should you submit a comment or feedback, do not submit confidential information in the comment box. Questions or changes regarding your specific account or policy information should be made to your agent directly, not through the general questions/feedback submission page on the website.

For your convenience, links have been provided to third-party websites so that you can obtain a quote or specific policy and claims information. Should you access a link to a third-party website, you will be taken to a website that is no longer governed by TWFG Mir Insurance and this Privacy Policy. Please refer to the third-party’s privacy policies carefully as the terms likely differ. TWFG Mir Insurance is not responsible for third-party sites.

Our website is not intended for children’s use. We do not market products or services to children under 13 years of age, nor do we knowingly collect information from them.

Please see the TWFG Mir Insurance Terms and Conditions for further notices and responsibilities that come with using our website.

For Mobile App Users

This Privacy Policy applies to the use of the TWFG Mobile app. The app is intended to provide a convenient way for you to access information about your policy, communicate with your agent, and file a claim. The only information we collect when you use the app is the information you provide in the app. Please only provide the information that is requested and take reasonable measures to protect confidential information when providing and uploading information. To use certain features of the app, camera access is required. Do not submit any unnecessary confidential information through the photo submission feature.

Using certain features of the app, such as making a payment or claim, will take to you to third-party websites to complete the transaction. Should you access a link to a third-party website, you will be taken to a website that is not governed by TWFG Mir Insurance and this Privacy Policy. Please refer to the third-party’s privacy policies carefully as the terms likely differ. TWFG Mir Insurance is not responsible for third-party sites.

The app is not intended for children’s use. We do not market products or services to children under 13 years of age, nor do we knowingly collect information from them.

Please see the TWFG Mir Insurance Terms and Conditions for further notices and responsibilities that come with using our app.

Email and Text Choices

We may provide you with information about your policy or share new products, services, or features with you by email or text message.

To opt out of receiving marketing emails from TWFG Mir Insurance or its affiliates, send an opt-out request to your agent or click on “unsubscribe” located on the marketing email. Even if you opt out of marketing emails, you still may receive non-marketing communication from TWFG Mir Insurance or one of its agents for issues such as your specific policy, answers to inquiries, or updated privacy policies.

We do not share mobile information with third parties for promotional purposes. Messaging frequency may vary. Message and data rates may apply. You can opt out of receiving text messages by following the opt-out instructions sent to the mobile device receiving the text messages, by sending a request to your agent, or submitting a request in writing to:

TWFG Mir Insurance

16660 Dallas Parkway, Suite 2250

Dallas, TX 75248

Your Rights to Access and Amend Your Personal Information 

You have the right to request access to the personal information that is maintained about you to ensure that it is accurate. You can also request corrections or deletions of any personal information in our possession.

Submit a request in writing to:

TWFG Mir Insurance

16660 Dallas Parkway, Suite 2250

Dallas, TX 75248

The request must include your name; address; telephone number; the specific personal information at issue; the identity of the document or record that contains the disputed personal information; and the desired correction, amendment or deletion (along with any appropriate supporting documentation).

We will notify you within 30 business days after receipt of your request with all required information to notify you either that we have made the requested correction, amendment or deletion or that we will not do so and the reasons for the decision not to do so.

How can you contact us?

If you have questions about this Privacy Policy or would like to make a request, you may contact us at:

TWFG Mir Insurance

16660 Dallas Parkway, Suite 2250

Dallas, TX 75248

Changes to our Privacy Policy

We may periodically update or change this Privacy Policy This Privacy Policy was last updated on September 29, 2025.

This Privacy Policy pertains to TWFG Mir Insurance’s protection of your personal information. For questions regarding your insurance policy/coverage or changes to your name/address, please contact our office.